Shipping policy
At SexDoll Industry Australia, we strive to provide efficient and reliable shipping services to ensure your order reaches you in a timely manner. Here's what you need to know about our shipping policy:
Shipping Methods:
we offer standard shipping and express shipping options to accommodate your preferences and needs:
- Standard Shipping: Opting for standard shipping means your order will be transported via sea freight, resulting in delivery times of approximately 3-5 weeks.
- Express Shipping: If you prefer faster delivery, you can choose express shipping, which typically takes about 5-10 business days. We utilize reputable carriers such as DHL or UPS to ensure prompt and reliable delivery.
Shipping Updates:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.
Customs and Duties:
The displayed price on our website already includes all taxes, including customs taxes.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. We do not ship to PO. Boxes.
Lost or Damaged Shipments:
In the rare event that your order is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We're here to help!
Please note: The delivery time may vary depending on the customization options and specifications you have chosen. Customs inspections can sometimes cause delays in shipping.