Shipping & Delivery

Clear Delivery. Discreet from Start to Finish.

Clear timeframes, discreet packaging, full tracking and customs handled for you — so you know what to expect from ordering through to delivery.

Express Delivery Generally 7–10 business days after dispatch
Free Shipping Australia-wide on eligible orders
Discreet Packaging Plain, secure outer packaging
Customs Handled Nothing for you to arrange

Delivery Time

Total delivery time consists of production time + shipping time. Production varies by brand, material and selected options.

Custom Orders Production + Delivery Your selected specifications are produced by the relevant manufacturer. Once production and required checks are complete, shipment is arranged.
Ready to Ship Faster Dispatch Ready-to-ship products are already available in their listed configuration and do not require normal custom production time.
Once dispatched by express shipping, delivery to most Australian locations generally takes around 7–10 business days. Delivery times can vary depending on destination, carrier conditions and circumstances outside our control.

Shipping Cost

We provide Australia-wide free shipping on eligible orders. Where express shipping is included as part of a current offer, this will be shown on the relevant product or shipping information.

If you are unsure whether a particular product or order qualifies, contact us before ordering and we can confirm it for you.

Discreet Packaging

Yes. Orders are shipped in plain, secure outer packaging without product imagery or obvious branding that reveals the contents.

Privacy is considered throughout the delivery process, from packing through to arrival at your address.

Tracking & Carriers

Once your order has been dispatched, tracking information will be provided so you can follow the shipment.

Depending on the product, manufacturer, parcel size and destination, shipments may be handled by major carriers such as DHL, UPS, FedEx or another suitable delivery provider.

Customs & Import Clearance

You do not need to arrange customs clearance yourself. SDI takes care of the customs clearance and import procedures required for your order.

There is nothing special you need to prepare — simply place your order and wait for delivery to your nominated address.

PO Boxes & Delivery Addresses

Larger products generally cannot be delivered to a standard PO Box because of carrier size restrictions.

Some smaller parcels may be eligible. If you need delivery to a PO Box or an alternative collection arrangement, please contact us before ordering so we can check the available options.

Please also make sure the delivery address entered at checkout is complete and accurate to help avoid delays.

If Something Goes Wrong

In the rare event that a shipment is lost, damaged or experiences an unusual delivery issue, contact us as soon as possible with your order details.

We will review the shipment and work with the carrier as needed to help resolve the issue.

Need Help?

Ask us before you order

If delivery timing, shipping eligibility, your location or a PO Box arrangement is important, contact the SDI team and we can check the options for you.

Contact SDI