Privacy policy
PRIVACY POLICY
Last updated: 9 September 2026
YKT PTY LTD trading as SexDoll Industry Australia ("SexDoll Industry Australia", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit sexdollindustry.com.au, place an order, contact us or otherwise use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
**INFORMATION WE COLLECT**
The personal information we collect depends on how you interact with us and may include:
• Your name, email address, phone number and contact details
• Billing and shipping addresses
• Order and transaction information
• Products, options and customisations selected or purchased
• Payment confirmation and transaction information
• Customer account information, where applicable
• Communications with our customer support team
• Information you provide when submitting reviews, enquiries or forms
• Website usage information, including your IP address, browser, device and interactions with our website
Payment card information is generally collected and processed by our payment providers rather than being directly stored by us.
**HOW WE COLLECT YOUR INFORMATION**
We may collect personal information:
• Directly from you when you place an order, create an account, contact us or submit information through our website
• Automatically through cookies and similar technologies when you use our website
• From payment processors, delivery providers and other service providers involved in processing your order
• From Shopify and other technology providers that support our website and services
**HOW WE USE YOUR INFORMATION**
We may use your personal information to:
• Process and manage your orders
• Process payments and verify transactions
• Arrange production, fulfilment and delivery
• Provide order confirmations, shipping updates and tracking information
• Provide customer support
• Manage returns, refunds, cancellations and warranty matters
• Prevent fraud, unauthorised transactions and other security risks
• Maintain and improve our website and services
• Comply with legal and regulatory requirements
• Maintain appropriate business and transaction records
• Send marketing communications where permitted by law and in accordance with your communication preferences
**PRIVATE ORDER INFORMATION**
We understand that purchases made through our website are personal and may be particularly private.
We treat your order details, product selections and customisation preferences with care and only use or disclose this information where reasonably necessary to process your order, provide customer service, meet legal requirements or operate our business.
Information required for fulfilment may be provided to relevant manufacturers, fulfilment partners and delivery providers where necessary to complete your order.
We do not publicly disclose your purchases or order details.
**PAYMENT INFORMATION**
Payments are processed through authorised third-party payment providers.
Depending on the payment method you choose, your payment provider may collect information such as your card details, billing information and transaction information.
We generally receive confirmation of your payment and relevant transaction information rather than your complete payment card details.
Payment providers process your information according to their own privacy policies and security practices.
**COOKIES AND WEBSITE ANALYTICS**
Like many online stores, we use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
• Keep your shopping cart functioning
• Remember your preferences
• Understand how visitors use our website
• Measure website performance
• Improve our products, services and website experience
• Support advertising and marketing where permitted
You can manage or block cookies through your browser settings and, where available, our website's cookie controls.
Blocking certain cookies may affect the functionality of our website.
Our store is powered by Shopify, which also uses cookies and similar technologies to provide its services.
**MARKETING COMMUNICATIONS**
Where permitted by law, and where any required consent has been obtained, we may use your contact information to send you information about products, promotions, offers or other updates from SexDoll Industry Australia.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential service communications relating to your orders, payments, deliveries or customer support matters.
We take particular care when handling information relating to your purchases and product preferences and do not use sensitive information for direct marketing where doing so would not be permitted by applicable law.
**HOW WE DISCLOSE PERSONAL INFORMATION**
We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:
• Shopify and other website or technology providers
• Payment processors
• Manufacturers and fulfilment partners
• Shipping, courier and logistics providers
• Customer service providers
• Data storage, security and IT providers
• Analytics and marketing service providers, where permitted
• Professional advisers where reasonably necessary
• Government agencies, regulators, courts or law enforcement where required by law
We only disclose information that is reasonably necessary for the relevant purpose.
We may also disclose information in connection with a business restructuring, sale, merger or similar transaction where permitted by law.
**OVERSEAS SERVICE PROVIDERS**
Some of our service providers, manufacturers, technology providers and fulfilment partners may be located outside Australia.
As a result, your personal information may be disclosed to or processed by recipients located overseas.
Depending on the services involved, these recipients may be located in countries including China, the United States and other countries where our technology, payment, manufacturing, fulfilment or logistics providers operate.
Where applicable, we take reasonable steps in relation to overseas handling of personal information in accordance with applicable Australian privacy requirements.
**SECURITY OF YOUR INFORMATION**
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
We use established ecommerce, payment and technology providers and maintain appropriate administrative and technical measures for our business.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Please do not send sensitive payment or confidential information through unsecured communication channels.
**HOW LONG WE KEEP YOUR INFORMATION**
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
• Complete and support your orders
• Maintain transaction and business records
• Provide customer service
• Resolve disputes
• Prevent fraud
• Meet accounting, tax and legal requirements
Retention periods may vary depending on the type of information and applicable legal requirements.
When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it where required and reasonably practicable.
**ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION**
You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
In some circumstances, applicable law may permit or require us to refuse access to certain information. If this occurs, we will provide an explanation where required.
**YOUR COMMUNICATION CHOICES**
You can opt out of promotional communications at any time.
You may still receive non-promotional communications that are necessary to manage your orders, payments, deliveries, account or customer service enquiries.
**CHILDREN AND AGE RESTRICTIONS**
Our website and services are intended for adults aged 18 years and over.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a person under 18 in circumstances where it should not have been collected, we will take appropriate steps to address the matter.
**USER-GENERATED CONTENT AND REVIEWS**
If you choose to submit a product review or other content for publication, information included in that content may become publicly visible.
Please avoid including personal, sensitive or confidential information in any content intended for public display.
Where appropriate, we may display reviews using limited identifying information, such as initials or a first name, rather than unnecessary personal details.
**THIRD-PARTY WEBSITES**
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security or content practices of third-party websites that we do not control.
We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
**PRIVACY COMPLAINTS**
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on the circumstances.
**CHANGES TO THIS PRIVACY POLICY**
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.
When we make changes, we will publish the updated Privacy Policy on our website and update the "Last updated" date.
**CONTACT US**
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
YKT PTY LTD
Trading as SexDoll Industry Australia
Email: info@sexdollindustry.com.au
Website: sexdollindustry.com.au
