Returns & Cancellations

Clear Options. Fair Support.

We understand that plans can change. Here’s exactly what happens if you need to cancel an order or if there is a problem after delivery.

Within 24 Hours Cancellation can usually be requested
After 24 Hours Options depend on current order progress
Delivered Orders No returns simply for change of mind
Product Problems Contact us and we’ll review the issue
Need to change your plans?

Contact us as early as possible. The earlier you let us know, the more options we are likely to have available and the lower any cancellation costs are likely to be.

Cancelling an Order

Yes, cancellation can be requested. The amount that can be refunded depends on when you contact us and how far your order has progressed.

Within 24 Hours Early Cancellation Contact us within 24 hours of placing your order. Cancellation is generally possible provided the order has not already been dispatched.
After 24 Hours Based on Order Progress You can still request cancellation. The applicable fee will depend on how far production or order preparation has progressed.
After Dispatch Returns Policy Applies Once an order has been dispatched, it can no longer be treated as a pre-shipment cancellation.

Cancellation Fees

Cancellation fees help cover payment processing, order handling and other non-recoverable costs already incurred.

Card Payments — Within 24 Hours A 10% cancellation fee applies.
Afterpay — Within 24 Hours A 15% cancellation fee applies.
After 24 hours: cancellation fees range from 15%–50% depending on the current progress of the order. The closer the order is to production completion, the higher the applicable cancellation fee may be.

Change-of-Mind Returns

Once an order has been delivered, we do not accept returns simply because you have changed your mind.

Many of the products we sell are customised or personal-use items, so please review the product details and selected options carefully before placing your order.

If you are unsure about a model, material, body, head or option before ordering, contact us and we can help you compare the available choices.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details.

We will review the issue and work with you to determine the appropriate solution.

1
Contact SDI Send us your order number and a clear description of the issue.
2
Provide Evidence Clear photos or video may be requested so we can properly review the problem.
3
We Review It We’ll review the case and advise you of the appropriate next step or available remedy.

Once Your Order Has Shipped

Once an order has been dispatched, the cancellation stage has ended and the order is handled under this Returns Policy.

A dispatched or delivered order cannot be returned simply because of a change of mind. If there is a genuine product issue, please contact us immediately so we can review it.

Your Consumer Rights

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Australian Consumer Law

Where a product is damaged, faulty, incorrect or otherwise qualifies for a remedy under applicable Australian consumer law, any eligible remedy will be handled in accordance with your legal rights and our obligations.

Need Help?

Contact us as early as possible

Need to cancel an order or report a problem? Send us your order number and details and the SDI team will check the current status and available options for you.

Contact SDI